The YourHealthFile Patient Portal is organized so that patients can quickly and easily find necessary information and tools. Use the navigation tiles on the Patient Portal’s home page, and the navigation menu (available after you click one of the tiles), to find information and links to the most commonly used tools.
More Patient Portal help pages are coming soon. This page will be updated with links as more help pages get created.
Login Page
- On the login page, patients can:
- Activate their account
- Log in to their account
- Retrieve their username and password
Home Page
The home page contains a set of navigation tiles that link to the most frequently used portal tools.
- If the provider has the premium Patient Portal, the home page contains, at the most, the following tiles:
- View Current Charges: Displays the current balance due.
- Schedule an Appointment
- Appointment Check-in: Displays the next appointment that the patient can check in for.
- Request a Medication Refill
- Review Medical Record
- Message a Doctor: Displays how many unread messages the patient has.
- Contact Us
- If the provider has the standard Patient Portal, the home page only contains the last three tiles.
Providers have the option to enable and disable selected premium Patient Portal features.
In the header, use Account Settings to update the account’s password, email address, or security question.Patient Summary
The patient summary is located below the navigation tiles. This summary includes the patient’s demographic and medical information. This is the same information that is found at Review Medical Record > Patient Summary. The table of contents lists each medical information category that is provided.
Header
The header on every page after the home page is the same.
- YourHealthFile logo: Returns you to the home page.
- Print Page: Prints the current page.
- Log Out: Logs you out of the Patient Portal.
- Appointment Check-in Process: Providers can customize their check-in process. Note: This only displays in the header when a check-in process has yet to be completed.
Navigation Menu
The patient’s name is displayed above the navigation menu. Some menu items have submenu items (patient account, patient appointments, documents, and review medical record).
Patient Account
- Current Charges: Provides a detailed view of the patient’s current balance and includes the same level of detail as the paper statement.
- Statement History: Displays all prior statements that the provider has sent to the Patient Portal.
- Payment History: Displays the patient’s payment history.
- Patient Credit Cards: Displays saved credit cards. Patients can add credit cards.
- Patient Information: Displays patient information, contact information, emergency contact information, employment information, primary care physician, preferred pharmacy, care team, and family members who are in the practice. Patients can update this information.
- Patient Insurance: Displays the patient’s insurance information. Patients can add insurance information.
- Account Settings: Patients can update their email address, security question, or password.
- Additional Account Access: Displays the individuals who also have access to the patient’s portal account. Patients can grant additional account access.
- Audit Log: Maintains a log of the account’s online activity.
Patient Appointments
- Upcoming Appointments: Displays the patient’s upcoming appointments. The patient can check in for his current appointment.
- Request Appointment: The patient can submit a request for a nonemergency appointment.
- Request e-Visit: The patient can submit a request for a nonemergency e-visit.
Documents
- Displays the documents that the provider has shared with the patient.
Health Maintenance
This menu contains tabs for health maintenance and health logs.
- Health Maintenance: Based on the patient’s current data in the provider’s MediTouch electronic health record (EHR). Displays the health maintenance measure status on the portal (e.g., high blood pressure control – overdue).
- Health Logs: Patients can enter data (e.g., glucose) into a flow sheet to track progress. Flow Sheets are found in the EHR. Note: Requires a flow sheet to be enabled for portal access.
Review Medical Record
- Patient Summary: Provides the same information that is on the home page. Patients can download a copy of their medical record.
- Allergies: Lists the patient’s allergies and their associated symptoms. Patients can add an allergy that is not already in the EHR.
- Immunizations: Lists the patient’s immunizations. Patients can add an immunization that is not already in the EHR. Patients can download a copy their record.
- Medical History: Includes conditions that the patient has been diagnosed with during their lifetime. Some providers use Problem List for active conditions. Patients can update their medical history.
- Medications: Lists the medications that the patient is currently taking. Patients can add medications that are not already in the EHR. Patients can request prescription refills.
- Office Visits: Provides information about the patient’s encounter.
- Orders: Lists the orders (lab, radiology, consults, and office tests) and the results that the provider has made available to the patient.
- Problem List: Lists the patient’s active health issues recorded in the EHR.
- Social History: Lists the patient’s cigarette and alcohol consumption history and their active use during pregnancy (including illicit drug use during pregnancy). Patients can update this information.
Message a Doctor
Patients can communicate with their providers using the secure messaging system.
Store
The store is the practice’s personalized Amazon store. The practice can promote specific products or product categories and earn sales commissions.
Contact Us
Practices provide their location(s) and contact information, including a map and a link to get directions.